Returns & Refunds
Orders accepted will be processed and delivered as per your request, provided further security checks are not required and all products are available. We currently only deliver to the areas controlled by the Government of the Republic of Cyprus and any reference to Cyprus hereinafter shall be understood as referring to the aforementioned areas only.
Free delivery is available for pick up by you from any selected outlet of ACS Courier’s. Please call ACS Courier’s at 7777 7373 for details of your nearest outlet. For any other method of delivery please contact us before placing your order to discuss your requirements.
If delivery cannot be made to your address you will be informed as soon as possible.
Every effort will be made to deliver the products as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event we will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by delivering it to any other person designated by you). When an item is delivered the risk of damage to or loss of the item passes to you.
1.6 Cancellations, returns and credit notes
1.6.1 Your right of cancellation
You have the right to cancel your order with us by withdrawing from the contract at any time up to 7 days after the goods are delivered to you. To cancel your order within this time frame you must notify us in writing, either by post or by email to firstname.lastname@example.org.
1.6.2 Returns policy
Items which are sold on special offer or reduced price cannot be returned or exchanged.
If you decide to return the products that you have chosen you must without undue delay and in any event not later than 7 days from the day on which the products were delivered to you to return them to us in accordance with the provisions of clause 1.6.6 and we shall issue a credit note as provided in clause 1.6.1 above.
Alternatively, we will be more than happy to offer you an exchange, subject to availability of the same. As mentioned in clause 1.6.1 above, you shall bear the direct cost of returning the relevant products.
1.6.3 Wrong item delivered
If, by mistake we supply you with the incorrect item you must notify us within 7 days. The goods should be returned to us in line with our returns instructions, detailed under ‘Returns procedure’ below. Once we have received the goods back we will confirm that it is in fact an incorrect item and in accordance with your preference we will either replace with the correct item or issue a credit note for future use at any of our stores.
1.6.4 Extra items delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns procedure within 7 days from the date on which you notify us. If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
1.6.5 Refund policy
Please refer to our Delivery & Returns policy for our full policy and process.
1.6.6 Returns procedure
For all returns, you will be required to pay for the return of the products to us.
You are responsible for the safe packing of any returned items. When making a return please include a copy of the original delivery note giving your personal details and contact number, clearly mark whether you would like a credit note or exchange and send it to:
47 Arch. Makarios III Avenue
When returning items you are strongly recommended to obtain proof of posting for any possible claim you might have against the persons responsible for delivering the returned goods to us. We cannot accept responsibility for parcels lost in transit or which for whatever reason are not physically delivered to us.”